V1 – Our Product

We made this all-in-one ready-to-use custom-branded fully-managed workflow-friendly form-based mobile-ready multilingual time-saving intuitive lightweight human-centered NHS-aligned zero-install tool for your practice.

B-GO is a digital platform, designed by GPs, to make practice life easier.

We know firsthand how much pressure practices are under: too many phone calls, not enough staff, tech that promises digital transformation while leaving the admin up to you. That's why we made something different.

Our tools slot into your existing systems with no disruption to workflow. It’s fully customisable to your practice's branding and designed to make everyday tasks easier for your team. From setup to support, we handle the heavy lifting behind the scenes. No complex installs required – once you're happy with your B-GO product, deployment takes minutes*.

Want to learn more? Book a discovery call with our team to discuss what problems you're facing and how B-GO can make things simpler, faster and better for you.

Meet the B-GO web-app

Our web application (“web-app” for short) is built light but works hard. It’s a fully interactive, mobile-friendly platform built to help patients take care of routine tasks without calling or visiting the practice.

We call it a web-app because it looks and feels like an app, but it opens in a browser, so there’s nothing to download and nothing for patients to install. Everything happens in one simple place that works across any phone, tablet and computer.

It’s fully branded to your practice, which means you can customise it as much or as little as you’d like. Plus, it’s run on our servers by our team to take pressure off of yours.

Lean, clean and seriously helpful. That’s us!

Take a look inside...

Online Bookings

Our online booking module lets patients request appointments without needing to call the practice.

Patients can share their availability through a guided form that lands directly in your NHS inbox, so your admin team can offer a slot without needing to call back. Or they can book directly into specific clinics of your choice – like blood tests or IUD/IUS appointments – using our built-in scheduling system.

You stay in control of your clinics. We just take the back-and-forth out of it for fewer calls, faster bookings and happier staff.

Prescriptions

Our prescription management module allows patients to order repeat prescriptions, request items not on their repeat list and submit queries about their medications to your pharmacy team, all in one place.

The module is simple to use and routes directly to your existing NHS mailbox, cutting out the guesswork and standardising requests.

This means fewer phone calls, fewer missed details and no more having to clarify what a patient meant.

Chronic Care Delivery

Long-term condition management shouldn’t feel like a paperwork backlog.

B-GO makes it easy for patients to complete structured health reviews online, using custom-built, guided forms tailored to their condition. Links are sent directly to the patient via automated SMS and responses flow into your NHS systems, clearly labelled and ready for clinicians to review.

You get complete, standardised information that supports QOF. Patients get a smooth experience they can complete on their own time. And your admin team gets one less thing to manually follow up.

Self-Service Registrations

With B-GO's registrations module, new patients will be able to register online with your practice using a clean, step-by-step form.

The best part? It maps directly onto your practice's NHS registration PDF template. What your team receives with each new registration request is a ready-to-file PDF, populated and formatted for immediate use.

Whether you process ten registrations a week or a hundred, B-GO can help you streamline your registration process and reduce errors.

Multilingual Support

Patient communications through B-GO can be translated from over 35 different languages, thanks to our built-in DeepL translation engine.

Our translation module is powered by industry-leading tech that auto-translates patient's responses into English before they reach your inbox, so your team can gather all the information they need from LanguageLine patients prior to a consultation.

It helps patients express themselves in the language they’re most comfortable with and it helps your team support them with confidence.

Privacy & Compliance

We know GDPR is a big deal in healthcare, and for good reason. That's why B-GO is designed to be safe, simple and compliant from the start.

We don’t store any patient data—ever. Every form submission is encrypted and sent through our servers, which are fortified with best-in-class security measures and firewalls by our partners at Cloudways, directly to your own NHS mailbox.

That means there is no additional risk to security and that your data stays where it belongs: with you.

H1: Phone system

B-GO offers an automated system in partnership with a major telecommunications provider that integrates directly within the telephone system. Traditionally, signposting has been carried out by the administrative team; however, this automation delivers a more consistent and continuously available method of patient signposting.

The system allows patients to receive a text message with a link to online forms. These may include forms for translation, registration, repeat prescriptions or online consultations.

This significantly reduces telephone traffic, is available 24 hours a day, seven days a week, and decreases administrative workload. It actively promotes the use of digital forms and improves access for patients.

2

Many practices continue to use letters and stamps to contact patients. This approach is time-consuming, expensive, and largely ineffective.

SMS is now well-established in primary care, and many practices have moved away from paper-based communication altogether, relying on SMS to engage with patients.

We have taken this a step further by using targeted SMS with embedded online forms to support various aspects of care.

This has proven particularly effective in chronic disease management, such as diabetes. Patients receive a message containing a tailored form that provides information and enables them to book an appointment with a healthcare assistant. This significantly reduces telephone traffic and, more importantly, improves uptake and reach of chronic disease monitoring. We strongly advocate for disease-based recalls over birthday recalls, which has led to a marked increase in productivity.

Another example is the management of asthma and COPD. We send global messages to patient groups with embedded scoring tools and data capture forms. This has doubled patient engagement, and for those who are well-controlled, has eliminated the need for routine face-to-face reviews—doubling the efficiency of our system.

Smart forms can also be used for medication reviews. For example, we use a scheduling model to review all patients on HRT or the contraceptive pill as a cohort. This can be planned during quieter periods such as the summer months, smoothing workload and improving delivery.

The use of targeted SMS with embedded forms is time-efficient, cost-saving, and improves the quality of care. It’s simple, effective, and transformative.

Our product pricing

B-GO is built for one purpose: to take pressure off your team from day one. Our field-tested toolkit works for GP practices of all shapes and sizes. Whether you’re a single practice or part of a multi-practice group, once you pick a package, we support you through setup, manage your rollout and launch, and work with you every step of the way to make it fit the way your practice already runs.

Don’t wait to get a GP front door. Choose the setup that fits your needs and let us handle the rest.

Essential

B-GO Web-App

£199.99 £ 169

per month

Fully branded, mobile-ready web-app
Structured digital forms for patients
AI-powered translation in 35+ languages

Launch Discount