B-Telecoms
We recommend ARO for all our GP practices — a world-class cloud phone system that integrates directly with your B-GO front door. We help you choose it, set it up and make it work.
We recommend ARO — and we'll help you get set up.
ARO is the telephony system we recommend to all our GP practices. It's a fully web-based, cloud-hosted phone system used across the UK public sector — and it works exceptionally well in general practice.
B-GO isn't the manufacturer — ARO is. What we do is recommend it, help you get set up, and make sure it integrates cleanly with your B-GO front door so your phone system and your online access routes work together. No hardware. No engineers on site. Just a better phone system for your practice.
Powered by ARO.
World-class unified communications, built for the NHS.
ARO is one of the UK's leading IT services and solutions companies, delivering secure, scalable technology across cloud, networking, cyber security and unified communications. B-Telecoms is built on ARO's Unified Communications as a Service (UCaaS) platform — giving GP practices access to enterprise-grade telephony that's reliable, secure and NHS-compatible.
ARO works with organisations across the public and private sector and holds accreditations with Microsoft, Dell and other world-class technology providers. Their infrastructure underpins the call management, routing, and SMS capabilities that make B-Telecoms work.
Everything you need to manage demand.
CALL WAITING
Patients hear their position in the queue and can choose to hold or request a call back — reducing frustration and abandoned calls at peak times.
CALL BACK
Patients can request an automatic call back without losing their place in the queue. Your team calls when ready — no missed patients, no repeated hold music.
REDIRECTION
Route calls intelligently based on the reason for contact. Redirect prescription queries, appointment requests and admin calls to the right team automatically.
FLEXIBLE MESSAGING
Set bespoke hold messages by time of day, day of week, or demand level. Keep patients informed and redirect them to self-serve options while they wait.
SMS TEXTING TREE
An integrated automated texting tree sends patients direct links to online forms — booking, prescription requests, eReviews — without needing to speak to a member of staff.
FULLY WEB-BASED
No desk phones required. Runs on any device through a browser. Your team can handle calls from anywhere — reception, a side room, or working remotely.
Simple to set up. Simpler to run.
PATIENT CALLS
Patient calls the practice number — unchanged. The ARO-powered system handles everything from there.
SMART ROUTING
The system identifies the call type and routes it — queue, callback, or automated SMS link — based on your configuration.
TEAM RESPONDS
Your team picks up calls through their browser — no hardware, no special setup, anywhere in the building.
DATA & REPORTING
Call volume, wait times and demand patterns tracked automatically — helping you plan staffing and capacity.
Less pressure. More control.
REDUCE 8AM PRESSURE
Call back and queue management spread demand — so the 8am rush doesn't overwhelm your team.
NO HARDWARE
Works entirely through a browser on ARO's cloud platform. No desk phones, no engineer visits, no hardware costs.
INTEGRATED SMS
Send patients directly to the right online form without them needing to speak to anyone.
WORKS WITH B-GO
Pairs directly with B-Frontdoor — calls and online requests managed through the same unified system.
ENTERPRISE GRADE
Built on ARO's UCaaS platform — the same technology used by organisations across the UK public sector.
FULL SUPPORT
Backed by ARO's managed services team — setup, configuration changes and ongoing troubleshooting included.
Ready to take control of your phone system?
Get in touch with B-GO to discuss B-Telecoms for your practice, or visit ARO directly to learn more about the technology behind it.
VISIT ARO ↗Register your interest.
Tell us about your practice and we'll be in touch shortly.