Reimagining the GP Front Door

Our approach is simple: make it easy for patients to reach the care they need, when they need it.

Most GP practices still rely heavily on outdated phone systems, letter-based communication, and websites that do little more than display opening times. Meanwhile, patient expectations—and digital habits—have moved on. That’s where our GP Front Door web app comes in.

One platform. Every patient need.

Our web app replaces the clutter of disconnected tools with one clear, easy-to-use front door for patients. It’s mobile-first, works on any device, and feels like an app—but without the need to download anything. Patients can:

• Request appointments
• Submit medical or admin queries
• Renew medication
• Share blood pressure readings
• Get help in their own language
  —all through a clean, intuitive interface.

Accessible 24/7. Designed for mobile. Built for the NHS.

Unlike traditional websites, this is a true web application—fast, flexible, and fully compliant with NHS standards and GDPR. As over 80% of users access services via mobile, we’ve designed the experience around that reality. Patients can complete forms securely, receive automated updates, and even be triaged before speaking to a clinician.

Smarter communication = fewer phone calls

We integrate with SMS systems to send patients direct links to relevant forms—for example, a repeat prescription request or pill check form. Our text-triggered options (like “press 1 to receive a link”) help reduce phone traffic and operate 24/7 for just 10p per message.

More than just a website

We’re also helping practices modernise communication and operations beyond the app:

• In-practice screens – Share live, local health messages in your waiting room with scrolling, customisable content.

• Social media scheduling – Post NHS-aligned campaigns with minimal effort using our templated calendar system.

• Translation tools – Patients can submit forms in their own language, automatically translated before reaching your team — potentially halving interpreter time.

• Financial admin support – Flexible, cost-effective support with payroll, pensions, SPPA, PVGs, and Xero reconciliation — ideal for practices needing extra help with finance and admin tasks.

Help shape the future

We’re not just offering a product—we’re building a movement. Help us refine this approach. Build new forms with us. Share your ideas for smarter digital triage. Together, we can rethink how the GP front door works and redesign the shape of the clinical day.